About services and their acquisition
The payment approval time may vary depending on the chosen method: instant for credit cards and 1–2 business days for boletos due to bank processing time.
Downtime compensation
For each day of service unavailability, the client receives two bonus days: one for the downtime and another as compensation. The bonus must be requested on the same day of the failure; otherwise it will be invalidated.
Price adjustments
Price adjustments may occur at any time for various reasons. New customers will pay the adjusted price immediately, while existing customers will experience the adjustment on the next invoice. Adjustments will not be announced in advance but afterwards to avoid unpleasant surprises.
Changes to the terms
It is recommended to periodically review the most up-to-date terms on this page. We reserve the right to update, change or replace any part of these terms at our discretion, by publishing changes on our website. It is the user's responsibility to regularly check our site for any changes.
Disclaimer of warranties/limitation of liabilities
We do not guarantee that the use of our services will be uninterrupted, timely, secure or error-free. We do not ensure that the results of using the services will be accurate or reliable. By using our services, you agree that use or inability to use is at your own risk. Some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages; therefore, our liability will be limited as permitted by law. These terms will be governed by the laws of Brazil.
Service removal policy
Our service removal policy applies after 10 consecutive days of late payment. To avoid interruptions, it is recommended that payment be made before the deadline. If the status "Cancelled" appears in your client area, files cannot be recovered.
Support hours and general assistance
Official communication channels are our official website, email and Discord. To optimize service, we recommend participating in our Discord group and opening a ticket. Our average response time is 5 to 10 minutes. Service hours are Monday to Friday, 08:00 to 18:00 UTC-03. For refund questions, consult our detailed terms.
Usage policy
Contractors must be of legal age (18+) to purchase our services. It is prohibited to use our services to violate regulations, laws or for illegal purposes, including transmitting viruses or malicious code. Abuse of systems, such as botnets or DDoS attacks, results in a minimum fee of R$250.00 for damages caused.
Policy for legal entities
Unacceptable actions result in measures to protect our employees and clients, including permanent banning of offending users. We encourage the reporting of inappropriate behavior.
My account
Keeping information up to date is essential to ensure correct transactions and efficient communication. The use of false or outdated information is illegal and may result in service cancellation.
Consequences
Non-compliance with the rules may result in service cancellation and legal consequences. It is recommended to read and understand all conditions before purchasing any service.
Discount policies
We offer recurring discounts of 10% and 15%. Additional discount information can be obtained from our partners or social networks. In case of a full refund, the discounted amount will be refunded in full.
Network problems
Problems between the client's internet provider and the hosting may occur. In case of high ping, responsibility lies with the user's provider. If many players face the problem, a ticket should be opened for analysis.
Cookie policy
This policy explains the use of cookies by HaskHosting Inc. Cookies are small text files used to improve the user experience and analyze site interaction. We use cookies to personalize content, ads and improve account security.
Refund policy
According to Art. 49 of the Consumer Defense Code (CDC), the client may request a full refund within 7 days after recharge if dissatisfied with the service. After service delivery, cancellation with refund is not possible except for technical issues. The refund process takes approximately 72 business hours and will be completed within up to 10 business days.
Communication and tracking
It is recommended to avoid opening tickets about the delay in the refund process. All information is available on our website.
Data protection
HaskHosting is committed to protecting users' personal data in compliance with LGPD. We collect only information necessary for service provision and do not share data with third parties without prior consent.
Backup and data recovery
We perform weekly automatic server backups, but recommend that clients also maintain their own backups. Data recovery can be requested via support ticket, subject to file availability in our backup systems.
Software updates
Our services include automatic security updates. Major software version updates are optional and may be requested by the client. We are not responsible for incompatibilities after updates requested by the client.
By adhering to this policy, the client contributes to an efficient and transparent process, ensuring a satisfactory experience with our services.